Booking Conditions

Longer tours

For all long tours (multi-day trips) a non refundable confirmation fee of 25% of the total price must be made when the tour is booked and full payment is required no later than 60 days before departure of the tour.

Cancellations for long tours and expeditions
Participants wishing to cancel their booking must notify BOREA in writing immediately. The following cancellation charges will apply (calculated per person), counting from the date a notification is received:
25% of trip price if cancelled formally more than 90 days prior departure.
50% of trip price if cancelled formally 89-60 days   prior departure.
100% of trip price if cancelled formally within 60 days prior departure.

 

Day tours and scheduled boat tours

All day tours and scheduled boat tours should be paid in full when booked.

Cancellations for day tours and boat tours
The following cancellation charges will apply (calculated per person), counting from the date a notification is received:
10% of trip price if cancelled formally with more than one week (7 days) prior departure.
30% of trip price if cancelled formally with one week (7 days) or less prior departure.
If you cancel your day trip with less than two days notice (48 hours) no refund will be given.

 

Group cancellations for day tours and boat tours
If you're in a group (five or more people) that blocks a a big portion of the scheduled boat tour or daytour, the following cancellation charges will apply (calculated per person), counting from the date a notification is received:
25% of trip price if cancelled formally with more than one month (30 days) prior departure.
50% of trip price if cancelled formally with one week (7 days) or less prior departure.
If you cancel your day trip with less than two days notice (48 hours) no refund will be given.

 

Custom made tours

For custom made tours a non refundable confirmation fee of 25% of the total price must be made when the tour is booked and full payment is required no later than 30 days before departure of the tour. 

Cancellations for custom made tours
25% of trip price if cancelled formally more than two weeks prior departure.
50% of trip price if cancelled formally less than two weeks prior departure.
If you cancel your trip with less than week before departure, no refund will be given.

 

In general
BOREA reserves the right to cancel a trip if bookings have not reached minimum passengers. Guests that have booked will be notified in writing as soon as possible. 

A few words about travel insurance
We strongly recommend that you buy a travel insurance in your home country that covers your cost should you have to cancel with short notice. This kind of travel insurance is not expensive and frequently covers other risks. In general, travel insurances are a good idea to have when you are on the move in the world. Travel insurance is mandatory for longer trips and expeditions.

A few words about the weather and conditions:
All adventure trips and outdoor activities are weather and condition dependent and we reserve the right to change the itinerary or cancel your trip for your safety. Changed itinerary does not give customers the right ask for a refund. Full refund is given if we cancel a trip. Please keep in mind that Iceland is and will always be Iceland, the weather changes fast on our northern island and with it conditions change. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please be aware of this and respect your guide’s authority to do so. This is especially valid for winter travel in Iceland.  Our summer trips operated from June through August, are rarely adversely affected by harsh weather. We don't control the weather. 

A few words about "assumed risk" and outdoor activities
Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with BOREA guidelines and must take proper responsibility for their own safety. All adventure tours and outdoor activities carry inherent risks and BOREA do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your tour. Depending on the excursion, you may be requested to sign an additional liability release. 

Alcohol and drugs
We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, during the day’s activities. In such circumstances no refunds shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offense, upset or put other passengers in danger. In such cases full cancellation charges apply. But feel free to have a beer or a glass of wine around the evening campfire or after dinner.

Gear and appropriate clothing
Guests should read the equipment list regarding their trip, carefully. If guest shows up not with the right gear and in general not ready to do the trip with his/hers and the groups safety and well being in mind, the guide has the right to refuse the participant to join the trip where no refund is given. We can usually manage this beforehand if guests show up in time to go over their personal gear. 

 

Volinterally leaving a trip / Sent Home by our Guide/s or Captain/s

If a guest decides to leave the trip before it's concluded, no refund is given. If the reason is injury or accident, we urge you to contact your travel insurance company. We would be happy to write a letter to support you. 

If the guide or captain sends you home before a trip finishes or on starting day, no refunds are given if the resons why are any of the following:
Disability, lack of physical fitness a/o ability.
Injury, fatigue a/o missing medication.
Lying about a/o withholding important health information.
Inappropriate a/o missing essential non-provided equipment.
Bad behaviour, rudness, lack of respect a/o bullying.
Inability to follow instructions

Sending guests home is not taken lightly by Borea and is never an easy decition to make. It is done as a last resort or when continuing with a guest will greatly negatively, impact the tour a/o groups experience. The Guides a/o Capteins always have the "final say" in wether or not to send guests home.